Terms of Service

Terms That Govern Use

To state the position of rtic precisely, using the website or placing an order signifies agreement to these Terms of Service; as a related safeguard, customers should read these Terms together with the Refund, Shipping, Privacy, and Payment Policies.

Payment and Applicable Taxes

As part of the service commitment made by rtic, sales and similar taxes are calculated and collected as required by applicable law; payment authorization remains subject to the card issuer and payment provider; the checkout currency and refund currency are United States dollars (USD).

Catalog and Product Information

The documented approach of rtic is as follows: obvious mistakes may be corrected, quantities may be limited, fraud may be declined, and an unavailable order may be cancelled with the appropriate refund; available merchandise consists of the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; for completeness, sizes, specifications, materials, care directions, safety information, options, availability, and prices are those stated on the applicable product page.

Accuracy and Mandatory Consumer Rights

In administering this policy, rtic confirms that the store works to maintain accurate content while recognizing that a technical or clerical mistake may arise; as a related safeguard, non-waivable consumer rights and remedies are preserved in every case.

Acceptable Website Use

For practical purposes when ordering from rtic, the website may not be used to violate law, impair security, access systems without permission, or infringe another person's rights; activity that violates applicable law or the rights of another person is not permitted.

Fulfillment and Post-Purchase Rules

Customers dealing with rtic should understand that an order may be cancelled before shipment and is governed by the Refund Policy after dispatch; at the same time, orders generally require 1-2 business days to process and another estimated 4-6 business days in transit; at the same time, every eligible United States order receives free standard shipping; for completeness, the merchant pays authorized return freight for voluntary returns and product or fulfillment problems.

How to Reach the Merchant

For customers shopping with rtic, the governing rule is clear: the merchant location and standard authorized-return address is 524 Valley Ln, Boulder, Colorado, 80302, United States; the responsible brand and store name is rtic; at the same time, email support is available at support@coldtrailkit.shop; as a related safeguard, customers may also call 870-318-1288.