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Getting an Efficient Response

To state the position of rtic precisely, return parcels require prior authorization plus a prepaid label or another no-cost arrangement; where relevant, including the order number helps the team identify a purchase promptly.

Business and Return Location

rtic applies the following customer standard: approved returns use this address unless the return instructions identify a different controlled facility; as a related safeguard, the merchant address for customer records is 524 Valley Ln, Boulder, Colorado, 80302, United States.

Customer Service Hours

For practical purposes when ordering from rtic, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); for completeness, messages received outside those hours are reviewed in the next service period.

Customer Service Channels

As part of the service commitment made by rtic, the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights; for completeness, support is available by email at support@coldtrailkit.shop and by telephone at 870-318-1288.

Store Identity and Return Address

For transparency, rtic records that the published contact email is support@coldtrailkit.shop; where relevant, the responsible brand and store name is rtic; the complete physical address, also used for approved returns unless written instructions say otherwise, is 524 Valley Ln, Boulder, Colorado, 80302, United States; telephone support is available through 870-318-1288.