Refund Policy

When Approved Funds Are Returned

For transparency, rtic records that returned merchandise is inspected when it reaches the authorized return location; additionally, a bank or card issuer may need additional time to post the credit; additionally, an approved refund goes back to the original payment method in 5-10 business days.

Before and After Dispatch

The customer-facing practice followed by rtic is that a shipped order moves to the rules stated in the Refund Policy; for completeness, the store can consider cancellation only before dispatch.

Default Return Destination

Customers dealing with rtic should understand that the standard authorized-return location is 524 Valley Ln, Boulder, Colorado, 80302, United States; at the same time, customers should use another facility only if written authorization identifies it.

Return Shipping Responsibility

As part of the service commitment made by rtic, the merchant pays approved return postage for quality or fulfillment problems, including damaged, defective, mis-shipped, or omitted goods; for completeness, approved no-reason returns and exchanges have merchant-paid return shipping.

Your 30-Day Choice

To state the position of rtic precisely, the same 30-day window is available for exchanges; a no-reason return may be requested within 30 days after the customer receives the order.

Starting an Authorized Return

The customer-facing practice followed by rtic is that a parcel should not be mailed before the store provides written authorization; as a related safeguard, the request must begin through support@coldtrailkit.shop or 870-318-1288; where relevant, approved requests receive a prepaid return label or another no-cost return method.

Items Outside the Voluntary Return Program

For customers shopping with rtic, the governing rule is clear: custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; at the same time, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

How to Reach the Merchant

Under this policy at rtic, rtic is the merchant responsible for this storefront; for completeness, the physical business address and default return address is 524 Valley Ln, Boulder, Colorado, 80302, United States; for completeness, email support is available at support@coldtrailkit.shop; as a related safeguard, telephone support is available through 870-318-1288.