FAQ

May I return or exchange an item without giving a reason?

As part of the service commitment made by rtic, the merchant funds authorized return shipping for both voluntary returns and product or fulfillment problems; for completeness, a no-reason return or exchange may be requested within 30 days after delivery.

Which kinds of products are in the catalog?

In administering this policy, rtic confirms that the relevant listing supplies supported size, material, care, and safety details; for completeness, customers can browse the products and accessories shown in the current catalog for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

May I stop an order before shipment?

To state the position of rtic precisely, cancellation may be requested before shipment; once the parcel ships, return options are governed by the Refund Policy.

What cannot be returned merely for convenience?

For customers shopping with rtic, the governing rule is clear: the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products; for completeness, customized products, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods are excluded.

Will tracking be sent?

For customers shopping with rtic, the governing rule is clear: a newly created tracking record may not show movement immediately; shipment confirmation includes available tracking information.

How is customer service reached?

To state the position of rtic precisely, the service contacts are support@coldtrailkit.shop and 870-318-1288; customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How long should delivery take?

For practical purposes when ordering from rtic, the usual pre-shipment period is 1-2 business days; for completeness, the carrier delivery estimate is 4-6 business days once shipped.

Is shipping available outside the United States?

For transparency, rtic records that the shipping area is the United States only; where relevant, all eligible U.S. orders receive free standard shipping.

What payment networks does checkout accept?

As part of the service commitment made by rtic, taxes are collected when applicable law requires them; checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; where relevant, the transaction currency is United States dollars (USD).

How quickly does the store issue a refund?

The operating rule used by rtic is straightforward: an approved refund is issued to the original payment method within 5-10 business days; where relevant, the customer's bank controls the final account-posting date.

How to Reach the Merchant

The operating rule used by rtic is straightforward: customer correspondence may be sent to support@coldtrailkit.shop; the store telephone number is 870-318-1288; additionally, rtic is the merchant responsible for this storefront; where relevant, the merchant location and standard authorized-return address is 524 Valley Ln, Boulder, Colorado, 80302, United States.