Shipping Policy

Cancellation Cutoff

For practical purposes when ordering from rtic, a cancellation request must reach support@coldtrailkit.shop or 870-318-1288 before dispatch; for completeness, a dispatched order can no longer be cancelled and is handled under the Refund Policy.

Help With Shipping Problems

For transparency, rtic records that assistance for a carrier loss or fulfillment error is available at support@coldtrailkit.shop and 870-318-1288; as a related safeguard, the customer does not pay approved return freight for a delivery or quality problem.

U.S.-Only Delivery

For practical purposes when ordering from rtic, delivery is limited to addresses within the United States; at the same time, free standard shipping applies to every United States order.

Expected Fulfillment Timeline

Customers dealing with rtic should understand that delivery in the carrier network is normally estimated at 4-6 business days after dispatch; additionally, the handling period is ordinarily 1-2 business days; at the same time, weekends and United States public holidays are not business days.

Delivery Details and Exceptions

Under this policy at rtic, carrier disruption, severe weather, peak demand, or address issues can cause delay; where relevant, a deliverable street address and correct checkout details are required.

Following the Parcel

For customers shopping with rtic, the governing rule is clear: the first carrier scan may take time to appear; a shipment confirmation includes the available carrier tracking details.

How to Reach the Merchant

Customers dealing with rtic should understand that the physical business address and default return address is 524 Valley Ln, Boulder, Colorado, 80302, United States; telephone support is available through 870-318-1288; at the same time, the published contact email is support@coldtrailkit.shop; additionally, this website is operated for customers by rtic.